Privacy Policy

Objective:

• The objective of this policy is to promote the responsible use of information and protect individual privacy rights.

Scope:

• This policy is applicable to all contractors, consultants, and Third-Party Service Providers of KlearStack.

Responsibility:

1. KlearStack Information processing facility and asset
2. Data Protection Officer/DPO
3. Security Committee

Policy Guidelines:

Collection of Information

• We collect non-personally identifiable information about you in a number of ways, including tracking your activities through your IP address or most-recently-visited URL. However, we do not collect any personally identifiable information about you unless you voluntarily submit contact information to us, such as name, phone, email address, and mailing address by filling out a form or survey, registering your email address with us or emailing us. We may also collect personal information from you at other points on our site that state that personal information is being collected.

Disclosure of Information

• We do not sell or rent your personally identifiable information to any third party.

Use of Information

• We use personally identifiable and non-personally identifiable information for internal marketing purposes, for trend analysis, for pattern detection, and for site administration. However, we do not use personally identifiable information collected from the website to send unsolicited mailings to you. Of course, if applicable, we do use personally identifiable information to perform the services for which such data was collected (i.e., if you sign up for an email newsletter, we will send the email newsletter to the address you provide us).
• We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference by clicking on the unsubscribe link contained in the footer of the email.
• If you no longer wish to receive our newsletter and promotional communications, you may opt out of receiving them by clicking on the unsubscribe link in the footer included in each newsletter or communication or by emailing us.
• Processing of personal data shall be based on lawful grounds, including consent, contractual necessity, legal obligation, or legitimate interests, as applicable.

Third Party Sites

• This policy only addresses our activities from our servers. Other sites (including those that we link to within an advertisement, article or otherwise, and third-party sites or services with which we offer or co-brand) may have their own policies, which we do not control, and thus are not addressed by this policy.
• The forms referenced for Salesforce.com on our site will connect directly with websites owned and operated by Salesforce.com who have their own corporate privacy policy, and the policies contained herein do not apply to the data collected by them.

Review and Removal of Your Personally Identifiable Data

• If you provide us with personally identifiable information to have us perform ongoing services for you, we will provide you with a way to review the information we have on file and either change or remove such data. To do so, please notify us via post or email at the address above, and we will provide you with your contact information for review. To make changes, send us the changes, and we will respond to your request for access within thirty (30) days of the request. Unfortunately, to the extent that such information is also stored in other databases, we cannot always ensure that such corrections or deletions will reach the other databases. If you wish to have the information you provided to us online removed from our records, please provide us with the information as you submitted it to us at the address above. We will make all reasonable efforts to ensure that your information is removed or restricted in accordance with applicable data protection laws and subject to legal retention requirements.

Data Subject Rights

• KlearStack recognizes and upholds the rights of individuals in accordance with applicable data protection laws, including the GDPR, the India Digital Personal Data Protection Act (DPDP Act), and ISO/IEC 27701.

Data subjects are entitled to the following rights:

• Right to Be Informed: The right to receive clear information about the collection, purpose, lawful basis, and use of personal data.

• Right of Access: The right to obtain confirmation as to whether personal data is being processed and to access such data.

• Right to Rectification (Correction): The right to request correction of inaccurate or incomplete personal data.

• Right to Erasure (Right to Be Forgotten): The right to request deletion of personal data where processing is no longer necessary or lawful.

• Right to Restrict Processing: The right to request limitation of processing under certain circumstances, such as pending verification of accuracy or objection.

• Right to Data Portability: The right to receive personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller, where technically feasible.

• Right to Object to Processing: The right to object to the processing of personal data based on legitimate interests or for direct marketing purposes.

• Rights Related to Automated Decision-Making and Profiling: The right not to be subject to decisions based solely on automated processing, including profiling, which produce legal or similarly significant effects, except as permitted by law.

• Data subjects may exercise their rights by contacting our Data Protection Officer (DPO), Ashutosh Saitwal, at ashutosh@klearstack.com or via mobile at +91 9422084589. Requests will be addressed within the timelines prescribed under applicable law.

Withdrawal of Consent and Consequences

• Where processing of personal data is based on consent, data subjects may withdraw their consent at any time.
• How to Withdraw Consent: Consent may be withdrawn by contacting the Data Protection Officer (DPO) using the contact details provided in this Privacy Policy.
• Effect of Withdrawal: Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
• Consequences of Withdrawal: Upon Withdrawal:
  • KlearStack will stop processing personal data for the relevant purpose.
  • Certain services or features may become unavailable where processing is necessary.
  • Personal data may still be retained where required by law, regulatory obligations, or legitimate business purposes.

Cookies and Other Tracking Methods

• When you view our website, we might store some information on your computer. This information will be in the form of a “cookie” or similar file. Cookies are small pieces of information stored on your hard drive, not on our site. Cookies, which are tied to personal information, do not spy on you or otherwise invade your privacy, and they cannot invade your hard drive and steal information. Rather, they help you navigate a website as easily as possible. Cookies can help us provide information that is targeted to your interests, and they allow us to better understand how users use our site, which in turn helps us focus our resources on features that are most popular with our users. You are always free to decline our cookies if your browser permits, but some parts of our site, including our registered customer account web sites may not work properly in that case.

Third Party Tracking

• We use a third-party tracking service from Google Analytics that uses cookies to track information about visitors to our site in the aggregate on page visits, time on page, and visitor bounce rates to enable us to make the site better and more informative to our visitors.

Legal Disclosure

• We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Security

• We use industry-standard methods to protect your personally identifiable information from unauthorized access. Among other techniques, we usually store such information on a computer behind our “firewall” in a secure location, and we often restrict the number of employees internally who can access such data. Of course, there is no such thing as “perfect security” on the Internet.

Amendments

• Amendments to this policy will be posted at this URL and will be effective when posted.

Changes in this Privacy Statement

• If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
• We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Privacy Awareness

• KlearStack management shall regularly promote user awareness and understanding of the risks, rules, safeguards and rights in relation to the processing of personal data of KlearStack’s customers or other relevant stakeholders.